Services

Frequently Asked Questions

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What do you recommend? If you’d like a personalized recommendation, let’s chat on a free 15 minute consultation call – Contact Us to get started.

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Why does my website need hosting? Hosting is a necessary part of running any website. A “host” is a lot like the computer that you’re viewing this webpage on: Just as you have the screen of the computer, which displays information from a memory bank – the hard drive – a website is a “screen” which displays information from a memory bank – the host. The host stores the website’s data, information that makes your website run, and it ensures your content is ready for viewing whenever someone wants to view it. As the website grows in scale and quality, you want to also grow into a higher quality hosting provider, which is why Remedient uses a combination of private servers and redundant cloud-based servers.

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Why does my website need updates? Like any technology, websites also depend on software updates which keep the technology error-free, secure, and running smoothly. With a WordPress website, the updates run the gamut of core WordPress software updates to theme and plugin updates, requiring supervision. To keep a long-term investment in a website advantageous, you need these updates to keep your site healthy.

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Why does my website need security? WordPress’s impressive functionality has made it one of the most popular systems for websites, powering at least 26% of all websites across the globe. Unfortunately, this popularity also makes WordPress a likely target for hackers; but fortunately, WordPress has powerful native security features, add-on security, and third-party security integrations that keep the websites healthy and clean.

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Why do I have to author the site content myself? While we wish we could make the process even easier for you, we have a couple reasons for requesting that you author the content yourself: First, no one but you can truly understand why your practice is unique, and we want that to show through your website, so clients know what to expect. We’ll help you copyedit that content, but it’s still best when you display what sets you apart. Second, unique content – or rather, the lack-thereof – has a huge influence on Search Engine Optimization (see: “What is SEO?” under “Tech Speak”). If Google recognizes that your website’s content is the same as many other websites, its ranking algorithms will determine that you should be penalized for such, assuming that your site is spam, plagiarism, or copyright infringement.

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What’s the difference between “included” and “advanced” customizations? Customization types can very greatly depending on the tasks at hand, so we’re required to set boundaries on what kinds of customizations are included in our contracts versus those that require additional Paid Customization Hours. For example, troubleshooting as a result of any native issues (issue resulting from our actions or events outside of our control) will always be covered. However, troubleshooting as a result of user actions (tinkering in the backend of the website) may require Paid Customization Hours. See the Terms and Conditions for more.

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So what all is actually included in building a website for me? That’s a good question – because it’s certainly not easy to understand! Contact Us and we’d be glad to provide you the full list of covered features and services, as well as the comprehensive line-item pricing schedule.

 

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What’s the process, once we decide we want a website? If you want to move forward with us, we’ll set up a 15-minute consultation with Misha to call, discuss your hopes, cover any questions, and confirm expectations. Second, we’ll have you fill out the Proposal Request form. This gives us a better idea of what you’re hoping for, allowing us to provide an accurate quote and a design proposal. Then, third, when you decide you’re ready, we begin processing the legal contracts, including documents such as the Terms & Conditions and the Timeline for Delivery. Once we agree to the contract’s terms, we send you the full Remedient Design Brief – a comprehensive survey that helps us gather everything we need from you in one fell swoop – after which you can send the down payment (half the full cost).

Contractually, we cannot begin any work on your website until we have 1) the signed contracts, 2) the completed Design Brief, 3) the Down Payment, and 4) all copy, images, and other media you wish to use on the website.

Depending on your customization selections, the websites can take as little as three weeks to a month to complete, depending on waitlisting and any design clarifications, and once it is complete and you have the chance to review it, we will publish the site upon full payment.

Finally, we will always communicate our timeline expectations and be available for any questions you may have!

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What if I want to add some features to the website while you’re building it? We understand that plans can change and ideas can strike you at inconvenient times – we like to be flexible and responsive to your needs, but we also like to deliver what we promise within the time frames and budgets we have agreed upon.

If this occurs, we can discuss the impetus for your design additions. If we can agree that your new request is within the boundaries of the original objectives, we will do all we can to ensure it is done, but if the request is something not directly tied to your original objectives, we recommend we schedule it for a second iteration of the website once it has been launched. This would require a new proposal, upon completion of the first iteration.

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What’s the cost breakdown? The exact cost schedule is: 1) The down-payment, half of the agreed cost of the website, at the time of signing the contract and terms and conditions; 2) The remainder of the balance, paid on completion of the website; 3) As any optional add-on services are completed, the agreed upon rates will be due at time of completion; 4) The maintenance plan fees, due on the first of each month (with the remainder of first month amortized).

For a line-item cost breakdown, Contact Us for more.

If you decide to transfer your website out of Remedient’s care, there is an optional fee that allows us to purchase the premium content licenses. We subsidize this premium content while under our care, but transferring requires purchase of individual licenses. (If you do not wish to pay the fee, you will be responsible for finding, purchasing, and setting up the licenses and API keys.) (See below for more.)

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What’s the contractual obligation? After paying for the website, you are contractually obligated to first three (3x) months of your care plan. If, for any reason, you decide to transfer your website to the care of yourself or another hosting provider, we have to charge a transfer fee ($750 at the time of writing this). This does not pay for the labor of the transfer, but rather, for buying the premium content licenses, in your name, for the theme, plugins, and features that are subsidized through Remedient. (See below for more.)

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Who owns the website and copyrights? The copyright for the website and it’s content – except for any templates on which it is built, which remains Remedient property and is subject to restricted copyright use – is transferred into your ownership upon full completion of the initial payment. The licenses for certain features that expand the functionality of your website must be purchased through third-party vendors. These licenses and functionalities remain patently theirs. Remedient, with multi-usage licenses, can offer these features to our clients for free, but require a license purchase if you transfer away from Remedient, to ensure your website maintains full functionality, security, and updates upon transfer.

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Which forms of payment do you accept? At this moment, we encourage the use of VISA using our convenient online payment portal, which also allows for convenient monthly auto-billing for the care plans; that said, check payments by mail are an option.

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What is your refund policy? The down payment is nonrefundable; further refunds will be considered on a strict, case-by-case basis, though we are not obligated to do so. Since we are a small business, we do everything we can to support our clients and meet their wishes, but limitations are necessary; this is why we take the pre-contract interview and discussion process very seriously.

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Help! I’m not a techie. What does this all mean? If you’re really not a tech person, all this just means is that we can build you a beautiful website, at the most affordable costs we can offer, with someone who has expertise mental health treatment accessibility and patient preferences. It may seem complicated, but shoot us an email and we’ll answer as many questions as possible.

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What is WordPress? WordPress is a powerful Content Management System that powers just over 26% of the internet. Think of a Content Management System like the operating system of a computer, such as Windows 10 or Mac OSx – but this operating system is powering the internet instead of your computer. (WordPress and WordPress.com are different, as well, but we’ll save that explanation for another day!)

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What is “parallax”? A “single-page parallax site” is a relatively modern trend in web design that uses multiple layers of backgrounds and foregrounds to create an eye-catching depth-effect while you scroll on the page.

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What is “SEO”, or Search Engine Optimization? Search Engine Optimization is a method in which websites are built to ensure that the website reaches more potential clients. Simply put, search engines such as Google rank websites based on a complicated set of criteria. When you rank higher, by using SEO best practices, Google will show your link sooner than other links. It’s absolutely vital to businesses with locations and large amounts of competition for website views, such as therapists and counselors. (In a real-world scenario, imagine: Site A is for a therapist in Cincinnati, Ohio, and the site doesn’t use good SEO practices. Site B is a therapist in Cincinnati, Ohio, which uses the best SEO practices… An individual in Cincinnati, who searches “therapist in Cincinnati, Ohio,” is much more likely to see Site B before Site Asince Google ranked Site B as a higher-quality website.)

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How long will it take to appear at the top of Google? The time it takes for your website to appear on the first page of Google depends on a number of factors. Namely, it depends on the search phrase people are using to find your website, as well as the number of other websites that are also available for that same search phrase. It’s impossible to say definitively how long it will take for your website to appear at the top of search engine results (including people who actually work for Google), however there are a number of factors that can improve your chances: Building your website on WordPress is a good start; WordPress has some great Search Engine Optimization fundamentals built-in to the core code. Creating unique and interesting content on a regular basis for your website is also critical to increase your visibility amongst search engines. Finally, another best practice is to participate in discussions and comment on other websites in your industry, offering your website link to be published as a backlink. Unfortunately, launching your website and forgetting about it is a surefire way to get lost among the noise.

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Can you make this easier to understand, preferably in the form of a convenient analogy? Surely! Let’s imagine you buy a couple acres of land, where you’re going to construct a new office building:

  • In this analogy, the “domain name” (such as www.remedient.com) is the street address of that property, so people can know where your new practice is.
  • “Hosting” is analogous to the physical land you’ll be constructing that building on. Similar to a piece of physical property, hosting plans have limited space, so the owner has to pay increased fees for the more “acreage” they acquire, as they add new office buildings, or as those offices receive so many visitors that it becomes overcrowded.
  • “Wordpress” is the cement foundation that you place in the ground, providing the infrastructure necessary to construct a safe, strong, secure office above it.
  • The “theme” of the website is analogous to skeleton of that building, such as the wood frames and the roof.
  • “PHP” and “CSS,” coding languages, are equivalent to the materials used to build the office, such as the lumber, nails, hardware, paints, and so forth.
  • “SEO” is a way of securing, beautifying, and marketing that office – so when a safety inspector comes by, they’ll see that the office is safe, secure, unique, high-quality, and worth a visit, which they then rank in the public’s eye.
  • And finally, the “front end” – what you actually see when you visit the website – is the finished office, including furniture, decorations, and paints and so forth.

A website designer, in this analogy, is the workforce that builds your new office – like a carpenter, designers manipulate the construction materials (PHP code) to customize the configuration and structure of the website. Like a painter, we use paints (CSS code) and wallpapers (images & videos) to customize the appearance of the website. Like an interior decorator, we fill the finished product with the “content” or “copy,” which makes your site uniquely yours. That said, like interior decorators and painters, we need the client’s guidance to ensure the customizations and content are to the owner’s liking.

Want to learn more?

Contact Us to Get Started